Privacy policy

This page informs you of KiliGATE’s policies regarding the collection, use and disclosure of Personal Information that we receive from users of the website (Privacy Policy). By using our website, you agree to the collection and use of information in accordance with this policy. 


What personal information do we collect, and when do we collect it?

We only have access to/collect information that you voluntarily give us—via email, when you register an account, submit a booking request, create a profile, publish articles, subscribe to a newsletter, respond to a survey, provide us with feedback, fill out a form, use live chat, open a support ticket, or enter information on our site.

Such information includes personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, phone number, and mailing address (Personal Information). 


How do we use your information?

We use your Personal Information only for providing and improving this website and the services we provide to you through this website, including:

  • To personalize your experience and to allow us to deliver the content and offers of most interest to you.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To ask for ratings and reviews of Tours or Operators.
  • To follow up with you after correspondence (live chat, email or phone inquiries).
  • To publish your posts, media and other content that you voluntarily submit for publication.
  • To publish your member profile, based only on your username and any information that you voluntarily provide on your profile.

We primarily contact you via email to send you information regarding your reservation and booking requests, and to follow up regarding Tours booked by you. Unless you ask us not to, we may also contact you via email to inform you about our general news & updates (including but not limited to new features, Tours, or special promotions).


When do we share your personal information?

We will not sell or rent your information to third parties. We will not share your Personal Information with third parties (except when legally required), unless:

  • When you submit a reservation request for a Tour offered by an Operator, we will share necessary information with such specific Operator to allow them to process your request and provide your requested services.
  • When you create an account, your username and any information that you voluntarily provide on your profile.
  • When you publish posts, media and other content that you voluntarily submit for publication, your username will be published along with your content.


How can you access and control your information?

You can manage and remain in control of your information that you provide on our website. When you log into your account, you can see all information saved there and edit it or delete it (including your entire account) at any point in time.

When you delete information, it will be deleted permanently from our website server. We will not retain copies unless legally required, or as part of general website back-up procedures.


How do we protect your information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

All transactions are processed through an external PCI compliant gateway provider and are not stored or processed on our servers. We only collect sensitive information such as credit card data if you explicitly save it under your account. Such information is always encrypted and transmitted to us in a secure way. You can verify this either via the closed lock icon in your web browser or the https prefix at the beginning of our website address.

While the security of your Personal Information is important to us, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.


What happens when you visit a linked website?

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.


Newsletter / Kili – GATERS Community E-Mail campaigns

To send out E-Mail campaigns (“newsletter”), KiliGATE uses the newsletter service MailChimp. MailChimp is provided by The Rocket Science Group, LLC, 512 Means Street, Suite 404 Atlanta, GA 30318. The Rocket Science Group has signed the Save Harbor Agreement and is therefore bound to the so-called Safe Harbor Principles (principles that enable European organizations to legally share individual-related data with organizations in the U.S.). For details on Safe Harbor refer to

If you have registered for our “Kili – GATERS Community” newsletter, your E-Mail address will be stored with MailChimp. Besides that, no additional personal data is stored/transferred. MailChimp will not pass this personal data to any third party but if there exists a valid judicial claim. For detailed information on privacy in the context of MailChimp refer to

MailChimp enables KiliGATE to analyze newsletter campaigns. The analysis does not refer to individuals, but only to campaigns on the whole. So KiliGATE can, for example, analyze how much recipients have opened a newsletter or how much recipients have clicked on certain links within a newsletter. The results of the analysis will only be used to optimize future newsletter campaigns. Further, MailChimp provides KiliGATE with the possibility to integrate Google Analytics in newsletters. The same provisions as detailed in “Privacy Statement for Testify – Collection, Use and Sharing of Personal Information” apply.

Users who wish to no longer receive our newsletter may click on a link named “Unsubscribe” which is embedded with every email sent by KiliGATE or send an email with “unsubscribe” in the subject line to in order to not receive future E-Mails.


What log data do we collect?

Like many website operators, we collect information that your browser sends whenever you visit our website.

This may include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze user interactions with our website in order to improve our services and performance. 


Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.


How do we use cookies?

We use cookies to help us remember and process the items in your cart when you make a reservation or booking. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, please refer to your browser’s Help Menu to learn the correct way to modify your cookies.


Can you still use our website when you disable cookies in your browser?

If you disable cookies, you may not be able to use some portions of our website, including the reservations and bookings feature. You overall user experience will be less efficient, but you can still use and access our website for information purposes.


How do changes to this Privacy Policy take effect?

This Privacy Policy is effective as publication and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time. You should check this Privacy Policy periodically. Your continued use of this website and our services after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.


How can you contact us?

If you are in doubt about any aspects of this privacy policy, please contact us immediately by email at


Last updated: 6 July 2017